WHAT CURRENCY IS YOUR PRICES IN?
All prices listed are in USD.
WHAT IS THE DIFFERENCE BETWEEN EUROPEAN AND US SIZING?
For clothing, they are similar. Please refer to the product pictures - in the description, it shows the height and weight of the model with the clothing size being worn.
For shoes, a size conversion chart is provided in the description
HOW IS SHIPPING CALCULATED?
Shipping prices vary depending on item weight.
WHAT METHOD OF SHIPMENT IS USED?
We ship orders out with EXPRESS shipping from either UPS or DHL
WHEN DO YOU SHIP OUT ORDERS?
We ship out orders with 24 hours. Your order will be most likely shipped out the same day it is placed
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Europe: 1-4 working days
North America: 1-4 working days
Gulf Region: 3-5 working days
REST OF THE WORLD: We normally don’t ship to other countries, but if you have any
suggestions, please feel free to contact us.
HOW CAN I TRACK MY ORDER?
After your order is shipped from our office, you will receive a tracking number via e-mail. You can track your order from then on.
MY ORDER IS TAKING LONGER THAN THE ESTIMATED TIME. WHY IS THAT?
There can sometimes be delays in order time due to customs clearance, logistics hold-ups, holiday season, and other factors. Please understand that we cannot always control this. Delays can sometimes happen due to these things, so we ask that you remain patient and refer to the tracking provided for any updates.
CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please e-mail us as soon as possible if you wish to change or cancel your order. Orders MUST be cancelled the same day they are made or it will be processed. Once the item has been processed, we are not able to make any changes or cancellations to your order. Please note that it is your responsibility to use the correct address. We do not offer refunds for incorrect address on the customer side.
HAVE A QUESTION?
Email us at firstname.lastname@example.org